FAQs

1. What is your definition of ethical fashion? 

Ethical fashion means something different to everyone. Read more about our focus here : https://ammasumma.com/blogs/news/what-is-ethical-fashion

2. What is your return policy? 

The Amma's Umma Promise! We want you to be 100% Satisfied with your purchases and understand online shopping is a honed skill. If you are, for any reason, unsatisfied with your order you may ship back your item, unworn and with tags still attached, for a gift card in the amount of your order as well as a code for free shipping on your next order. Products must be returned within 15 days of delivery. Customer is responsible for shipping items back unless item arrived damaged. 

We strive to make intentional and ethical fashion and gifts accessible to everyone. Because of this we keep your costs down and therefore cannot offer exchanges for discounted orders.

All discounted orders are final.

Special orders are not eligible for refund or store credit, unless otherwise noted.

We are flexible and want to work with you! Don't be shy and shoot us an email if you're not 100% satisfied with your order (hello@ammasumma.com). We will do our best to make your shopping experience with Amma's Umma wonderful.

Many ladies have had great success re-gifting or selling items to friends and family nearby. We always encourage this as your first step, not only will it put Amma's Umma in new hands, it will reduce our carbon footprint by not re-shipping. 

3. Where are you located and what are your hours? 

We are fully online for the time being and are based in Greenville, South Carolina! 

Currently, we are a team of 2 (shoutout to all the mother-daughter duos out there!). Our reachable hours via email and social media correspondence are Monday-Friday 10:00am-4:00pm (EST time). We are committed to doing our best to respond to all your questions and orders during those time frames and we understand that some of you will be reaching out from different time zones. We see you and are glad you are here, please know that we will also do our best to get back to you as quickly and efficiently as possible!

4. Where do your items come from? 

We are a curation of made in the USA, handmade, cause driven, fair trade brands or ethically sourced international brands. We are happy to answer any questions you have about a particular item. Just send us a message at hello@ammasumma.com 

5. Social Media

Follow us on Instagram (@ammasumma) and share with the world! We look forward to seeing your smiley faces tagging us in your stories and posts!